Our Service Promise

• We will always do our very best.
• We will respect our clients property in the same way we would expect others to treat ours.
• An honest assessment of the likely outcome of the work will be provided at the time of quotation.  If appropriate, this may result in the advice that the cost of restoration be put towards the renewal of the surface.  We can arrange this for you, if you so wish.  If during the cleaning process it becomes apparent that the desired result will not be achieved, the client will be given the option for the work to cease with NO CHARGE.
• Appointment times will be kept as precise as possible and will be kept.  There are always unforeseen events, but if we expect to be early or late, we will ring and agree this with the client.
• If we fail to keep an appointment, due to equipment failure or improper diary management, the client will have the opportunity of re-scheduling the work at a discounted price.*
• Written quotations will be adhered to.
• In the event of any complaints, they will be dealt with in a swift and professional manner.
• We will maintain our membership of the relevant professional organisations.  This will include attendance at industry seminars and training courses.
• Equipment and materials used will be from reputable companies with quality control procedures appropriate with providing a professional service.
• Private mobile phone conversations will not be conducted on the clients premises.
• We use a specially designed water reservoir so as not to waste water.